Gebiz and E-invoicing Available
No Minimum Print Require
Gebiz and E-invoicing Available

Terms & Conditions

1. Application of terms

Myouki (Company Registration Number: 53375451L), a company incorporated in Singapore and having its registered office at 1013 Geylang East Avenue 3, #07-160 Singapore 389728 

The term ‘you’ or ‘your’ refers to the customer or viewer of the website and “us” or “we” refers to the owner of the website.

By ordering any of our products, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.

2. Ordering

All prices are in Singapore Dollars. We do not charge Goods and Service Tax (GST). The order will only be processed when the payment is cleared and reflected in MYOUKI’s accounts. You must also upload proof of payment (such as a payment or deposit receipt). All goods and services are non-refundable.

For Balloons order, amendments to existing order Or changes to delivery or collection date must be make known to us 4 days before your delivery or self collection date. Any cancellation of order must be made at least 4 days before delivery or self collection. Otherwise, strictly no refund.
To cancel or postpone an order, please contact MYOUKI between 12pm to 8pm from Monday to Sunday (except public holiday) via the following method:
Phone 90893223

For printing orders, if designing works are required, no refund will be given after the first artwork has been given. You agree that MYOUKI is not responsible for any erorrs within the design. Printouts may have slight colour deviations and we will not guarantee the same colour as seen on your screen. Colours may deviate from your previous orders and by you ordering from us, you are agreeable to this condition. Print outs may have 0.2-0.3mm difference from required size due to cutter bleed. Any size difference within this range are not entitled for reprints.

For all other products, you must inspect the products before leaving our premises for self collection method. Products send by delivery have 2 working days to inform us of any defects or discrepancies from the date of receipt.

3. Shipping and Delivery

For balloons orders, please ensure someone is around during your selected time slot. Any re-delivery will incur additional delivery charge. Please ensure the delivery timing or self collection timing is maximum 2 hours before your event starts. We will not be liable should your balloons start dropping to ground before the event ends.

For Printing and all other products orders, please inform of any defects within 2 working days of receipt. Myouki will not consider any complaints about defects or damaged goods 2 working days after.

MYOUKI reserves the rights at any time, with or without notice, to restrict, add, modify or remove in whole or parts of these Terms & Conditions in order to protect the interests of the company or under circumstances of abuse.

4. Copyright

This website and its content is copyright of MYOUKI. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited. You may not, except with our expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of the electronic retrieval system. The use of this website is subject to the following terms of use: Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).  Most of the photographs on our website are commissioned and created by our team and as such are protected by copyright which restricts any third-party reproduction without permission.

5. Privacy Policy

We take the privacy of our customers very seriously and are committed to ensuring that your privacy is protected at all times.

When registering for an account or at some stages of the checkout process, you will be asked to provide certain information; delivery address, name etc. We only collect data from you that is relevant and necessary to complete your transaction with us. We do not store sensitive customers Financial Information (Credit or Debit Card Details). We do not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so.

Last updated: 6 December 2023

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